Trust is more important than cleaning

When it comes to relationships, trust is often cited as the most important aspect. So why should it be any different with a company that you hire, particularly a company that is coming inside your home or business?

At Sno-King Carpet & Upholstery Cleaning, we are aware of how important trust is. That's why we put as our top priority. Someone could be the greatest carpet cleaner or tile cleaner in the world, but if you can't trust them then we won't send them into your home. When we are hiring employees, we have and always will do very thorough background checks as well as other means of verifying their character. Also, we are licensed, bonded, and insured, that way if anything were to ever happen, you would never be liable for any of it. 

Not only do we strive to be the best carpet cleaning company around, but we want to ensure that you trust us to serve you honestly. We will always do the right thing, no matter the cost to us. Ultimately, serving you well is our goal.

We love 5 star reviews for our carpet cleaning business...if they're honest!

"$25 if you give us a five-star review!" Ever heard that before? Not from us. Some companies offer to pay people or give them a discount in exchange for a good review. This seems to be a mutually beneficial deal: the customer saves or receives money, while the business gets another positive testimonial. While this may not be a blatantly unethical business decision, we at Sno-King Carpet  & Upholstery Cleaning will not do anything that can be interpreted as dishonest or disingenuous. When a customer leaves a review, it is so that others will benefit from their experience whether it was good or bad. If we receive a negative review, it is an opportunity for us to make it right and improve on our mistakes in the future. If we receive a positive review, we know it is sincere because the customer wrote it without any benefit to themselves. Having said that, we certainly appreciate positive reviews just like anyone else does. If we have cleaned your carpet, upholstery, or tile and grout and you were satisfied, please consider leaving a review on our website, Yelp, Google+ or Angie's List page. If there is anything that you were not satisfied with, please let us know shortly after the cleaning so that we can make it right!

Carpet cleaners with no time window? We show up on time!

If you have ever had a service company come to your house to do work, you have likely experienced the frustration of missed appointments and late arrivals. At Sno-King Carpet & Upholstery Cleaning, punctuality is one of our primary focuses. When you make an cleaning appointment with us, we understand that your day may very well be planned around that appointment so we do everything we can to make the experience as convenient as possible for you. Rather than scheduling our clients for 1-3 hour time windows like many carpet cleaners do, we schedule an exact time and we show up on time. If for any reason we are running behind, we will always call ahead of time to notify you. Whether you are in our town of Edmonds or anywhere else in Snohomish or King County, our schedule always allows for adequate travel time in between appointments to ensure that we do not inconvenience you. Don't forget, we also offer a free in-home or on-site proposal for your carpet, upholstery or tile cleaning needs. This is one way that we can know ahead of time how long the work will take so that we are not in your way for longer than expected.

Which carpet cleaning method is best?

There are many methods of carpet cleaning available. Maybe you have heard of some of these: bonnet, encapsulation, dry, shampooing, or hot water extraction cleaning (also known as steam cleaning). So which is best for your carpets and how can you be sure? While each method may have applications for different situations, hot water extraction cleaning is the method that we utilize the most at Sno-King and is the one that we believe is the best. There are many reasons that this method is superior to the others, here I will share three.

1) It is recommended by almost every carpet manufacturer

2) When done properly it removes all cleaning solutions used in the carpet

3) It removes more soil from your carpet than the other options

We believe in offering you, our customer, the best method available and that is why we clean your home’s carpet with a truck mounted, hot water extraction method of carpet cleaning.

Cleaners should be clean...right?

Often times in business, the owners are asked questions like, "What are you doing to differentiate yourself from the competition?" For us here at Sno-King Carpet & Upholstery Cleaning, our differentiations are one in the same with common courtesy. How many times have you seen the vehicle of a service company covered in dirt and grime, much like the employee that comes out of that van? Unfortunately, there is a common stereotype with those who work in the carpet cleaning industry, which is not being personable, well-kept or professional looking. While this is an area we try to differentiate ourselves from other companies, it is also how we strive to be courteous on a personal level with our clients. If we are there to clean, we want to be clean. It's as simple as that. Whether we are cleaning couch upholstery in your apartment, all of the tile and grout in your home, or the carpets in a commercial building, our philosophy is the same. Every client deserves a carpet cleaner who treats professionally, fairly, and courteously!