“$25 if you give us a five-star review!” Ever heard that before? Not from us. Some companies offer to pay people or give them a discount in exchange for a good review. This seems to be a mutually beneficial deal: the customer saves or receives money, while the business gets another positive testimonial. While this may not be a blatantly unethical business decision, we at Sno-King Carpet & Upholstery Cleaning will not do anything that can be interpreted as dishonest or disingenuous. When a customer leaves a review, it is so that others will benefit from their experience whether it was good or bad. If we receive a negative review, it is an opportunity for us to make it right and improve on our mistakes in the future. If we receive a positive review, we know it is sincere because the customer wrote it without any benefit to themselves. Having said that, we certainly appreciate positive reviews just like anyone else does. If we have cleaned your carpet, upholstery, or tile and grout and you were satisfied, please consider leaving a review on our website, Yelp, Google+ or Angie’s List page. If there is anything that you were not satisfied with, please let us know shortly after the cleaning so that we can make it right!
